Terms & Conditions

Canvass Recruit is operated by 1990 Research Labs (under the legal entity Inaiya Vanigam Private Limited), a market research firm based in India. 1990 Research Labs conducts paid research studies on behalf of client organisations across various industries.

In these Terms, the following words have the following meanings:

• “Canvass Recruit”, “we”, “us” or “our” means 1990 Research Labs, the trading brand of Inaiya Vanigam Private Limited.
• “Participant” or “you” means a natural person aged 18 years or older who registers with Canvass Recruit to participate in research Studies.
• “Study” means any research activity offered through Canvass Recruit, including surveys, AI-moderated voice interviews, human-moderated interviews, focus groups and panel research.
• “Study Materials” means any concepts, advertisements, products, prototypes, pricing, brand identities, scripts or other materials shown or shared with you during a Study, including such materials belonging to our clients.
• “Personal Data” has the meaning given to it under the Digital Personal Data Protection Act, 2023.
• “DPDP Act” means the Digital Personal Data Protection Act, 2023 read with the Digital Personal Data Protection Rules, 2025.
• “Incentive” means any cash or non-cash reward paid or payable to you in connection with your participation in a Study or in the Canvass Recruit panel.
• “Client” means any third-party organisation on whose behalf Canvass Recruit conducts a Study.

In instances where Canvass Recruit provides a translated version of these Terms, you acknowledge that the English version will prevail in governing your relationship with 1990 Research Labs. In the event of any inconsistency between the English version and a translated version, the English text will take precedence.

Canvass Recruit offers access to the following, subject to its discretion: participation in market research studies, invitations to relevant events, and access to resources through our platform. Please note, the Services are provided “AS IS,” and 1990 Research Labs assumes no responsibility for any delays, deletions, or failure to store user communications or personalization settings.

To access some of our Services, you may be required to provide accurate and up-to-date personal information as part of the registration process or continued usage of the Services. You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and generally accepted industry standards. You further agree not to access the Services through any unauthorized methods, such as automated scripts or web crawlers, and not to interfere with the operation of the Services or the networks connected to them. Furthermore, you agree not to duplicate, sell, or resell the Services unless explicitly permitted in a separate agreement with 1990 Research Labs.

Canvass Recruit is intended exclusively for adults. By registering, you represent and warrant that you are 18 years of age or older. We do not knowingly collect Personal Data from any person under 18. If we discover that an account belongs to a person under 18, we will (i) immediately deactivate and delete the account, (ii) delete all associated Personal Data except where retention is required by law, and (iii) forfeit any unpaid Incentives. If you believe a minor has registered, please notify our Grievance Officer immediately.

You acknowledge that you are solely responsible for any content you post, upload, or provide through the Services. Canvass Recruit does not monitor or control the content posted by users but reserves the right to remove any material at its discretion. You also understand that 1990 Research Labs may preserve or disclose user content if required by law or if necessary to enforce the Terms, respond to third-party claims, or protect the rights and safety of Canvass Recruit and its users.

You acknowledge that during Studies you may be shown Study Materials that are confidential and proprietary to Canvass Recruit or our Clients. You agree that you will not, during a Study or at any time after:

• disclose, share, discuss, publish, post, photograph, screen-record or screenshot any Study Materials;
• disclose the identity of any other Participant in a group Study;
• use Study Materials for any purpose other than your participation in the relevant Study; or
• attempt to identify or contact the Client behind a Study.

This obligation is permanent and survives termination of your account.

If you breach this clause, you agree that Canvass Recruit may, in addition to any other remedy: (i) immediately terminate your account, (ii) forfeit all unpaid Incentives, (iii) seek injunctive relief from any competent court in Bengaluru, India, without the requirement of proving actual damages, and (iv) recover from you liquidated damages of ₹50,000 (Rupees Fifty Thousand Only) per breach, which the parties agree is a genuine pre-estimate of loss, in addition to any actual damages suffered by Canvass Recruit or its Clients.

To use the Services, you may be required to register and provide accurate information. Failure to maintain accurate information may result in account termination. 1990 Research Labs reserves the right to refuse or cancel any account at its discretion. You are responsible for safeguarding your account credentials, and all actions taken under your account will be deemed authorized by you.

To maintain the integrity of our research and the value of our panel, you agree that:

• you will create and maintain only one Canvass Recruit account, in your own name, using your own contact details;
• all information you provide during registration, screening and Study participation is accurate, current and truthful;
• you will not impersonate any other person, share your account, or allow another person to use your account;
• you will not use any automated means, scripts, bots or third-party services to participate in Studies or interact with Canvass Recruit;
• you will provide genuine, considered Responses, and will not provide random, copy-pasted, AI-generated or low-effort Responses to qualify for Incentives.

We may, at our sole discretion, deploy attention checks, identity verification, device fingerprinting and other reasonable measures to detect fraud and data-quality issues. If we reasonably believe you have breached this clause, we may, without prior notice: (i) suspend or terminate your account, (ii) forfeit and recover any Incentives paid to you in the preceding twelve (12) months, (iii) ban you and any associated accounts from rejoining the panel, and (iv) pursue any other remedy available in law.

The Services may contain links to third-party websites (“Linked Sites”). Canvass Recruit is not responsible for the content or operation of Linked Sites and provides these links solely for convenience. Any dealings with third-party sites are your responsibility, and 1990 Research Labs bears no liability for interactions with external resources.

By creating a Canvass Recruit account, you provide your free, specific, informed, unconditional and unambiguous consent, with clear affirmative action, to our collection and processing of your Personal Data as described below. This consent is given in compliance with Section 6 of the DPDP Act.

• What we collect: your name, mobile number, email, demographic details, panel profile data, your responses to Studies (including text, audio recordings and transcripts), payment details required to pay Incentives, and device and usage data.
• Why we collect it: to register and manage your panel membership, invite you to and conduct Studies, pay Incentives, communicate with you (including via WhatsApp, SMS, email and phone calls), prevent fraud and abuse, comply with law, and improve our services.
• With whom we share it: (i) our Clients, in the form of de-identified or aggregated insights, except where you have given separate, explicit consent for identified responses to be shared; (ii) our service providers, including AI processors such as Google (Gemini) for transcription and analysis, payment processors, WhatsApp Business Solution Providers, and cloud hosting providers; (iii) Clients deploying Canvass Recruit on their own infrastructure (“on-premise deployments”), in which case your data is processed within that Client’s environment under their data protection obligations.
• Cross-border processing: some of our service providers process data outside India. We do not transfer your Personal Data to any country or territory that the Central Government may restrict under Section 16 of the DPDP Act. Insights and de-identified aggregates may be shared with foreign Client organisations for the limited purpose of the relevant Study.
• Your rights under the DPDP Act: you have the right to (i) access a summary of your Personal Data and how it is processed, (ii) correct or update your Personal Data, (iii) erase your Personal Data where retention is no longer required by law, (iv) nominate another individual to exercise your rights in the event of your death or incapacity, and (v) withdraw your consent at any time. To exercise any of these rights, contact our Grievance Officer at the address set out in Clause XXIV.
• Consequence of withdrawal: if you withdraw consent, you will no longer be eligible to receive Study invitations and your account will be deactivated. We will retain certain data where required by law (e.g., tax records, fraud-prevention records) for the minimum period required.
• Notice in your language: on request, we will make this notice available in any language listed in the Eighth Schedule of the Constitution of India, in compliance with Section 5(3) of the DPDP Act.

Your personal information will be handled in accordance with our Privacy Policy, which we encourage you to review. The most current version of the Privacy Policy can always be found on our website.

If you believe that any content on Canvass Recruit infringes your intellectual property rights, your privacy, or is otherwise unlawful, please notify our Grievance Officer at panel@1990labs.com with:

• your name and contact details;
• a description of the content you believe is infringing or unlawful, and its location on Canvass Recruit;
• the basis of your claim (including the right you believe has been infringed);
• a statement that the information in your notice is accurate.

We will acknowledge your notice within twenty-four (24) hours and act on it in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Copyright Act, 1957, and other applicable law. We may remove or disable access to content while a complaint is under review.

Canvass Recruit reserves the right to terminate your account or access to the Services at any time, with or without cause. If you violate these Terms, your access to the Services may be terminated without prior notice. 1990 Research Labs will not be liable for any termination of access to the Services.

Neither party will be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations already due) to the extent that the failure or delay is caused by an event beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, riots, government action, network or telecommunications failures, or failures of third-party service providers (“Force Majeure Event”). The affected party will notify the other as soon as reasonably practicable and use reasonable efforts to mitigate the impact. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected Study or your participation, without liability, subject to payment of any Incentives already earned.

You represent that you own or have obtained the necessary rights to use any content you submit and that such content complies with all applicable laws. You further agree that you will not use the Services for any illegal, harmful, or malicious purposes. 1990 Research Labs is not responsible for any illegal or inappropriate content uploaded by users.

The software used to access the Services may automatically update from time to time. By using the Services, you agree to receive such updates as necessary to maintain or improve functionality.

All content on the platform is proprietary to 1990 Research Labs and protected under intellectual property laws. Unauthorized use of any materials is strictly prohibited without prior written permission from 1990 Research Labs.

The platform may include hyperlinks to third-party resources. 1990 Research Labs does not endorse and is not responsible for third-party content or external resources.

• We may amend these Terms from time to time. The current version will always be available on the Canvass Recruit website with the date of last update clearly indicated.
• Non-material changes (such as clarifications, typographical corrections, or changes that do not adversely affect your rights) take effect when posted on the website. Your continued use of the Services after such changes constitutes acceptance.
• Material changes — including changes to (i) how we collect, use or share your Personal Data, (ii) the structure or value of Incentives, (iii) your rights under these Terms, or (iv) the dispute-resolution mechanism — will be notified to you by email and/or WhatsApp at least fifteen (15) days before they take effect. If you do not agree to a material change, you may close your account before the change takes effect, in which case the existing Terms will continue to apply to your past participation and we will pay any Incentives already earned in accordance with the Incentives clause.
• If you continue to use the Services after a material change takes effect, you are deemed to have accepted the amended Terms.

• To the maximum extent permitted by applicable law, 1990 Research Labs, its affiliates, officers, directors, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of goodwill, loss of opportunity, or loss of data, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.
• Our total aggregate liability to you, for all claims arising out of or in connection with these Terms or your use of the Services in any twelve (12) month period, is limited to the higher of (i) ₹10,000 (Rupees Ten Thousand Only) or (ii) three times the total Incentives paid to you in the twelve (12) months preceding the event giving rise to the claim.
• Nothing in this clause limits or excludes any liability that cannot be limited or excluded under applicable Indian law, including liability for (i) death or personal injury caused by our gross negligence, (ii) fraud or wilful misconduct, (iii) breaches of the DPDP Act or other applicable data-protection laws, and (iv) any other liability that cannot be excluded by law.

• Governing law: these Terms are governed by, and will be construed in accordance with, the laws of India, without regard to its conflict-of-laws principles.
• Step 1 — Grievance Officer: if you have any complaint or dispute arising out of or in connection with these Terms or the Services, you agree to first raise it in writing with our Grievance Officer at panel@1990labs.com. We will work in good faith to resolve the matter within fifteen (15) days.
• Step 2 — Mediation: if the matter is not resolved by the Grievance Officer within fifteen (15) days, either party may refer the dispute to mediation under the Mediation Act, 2023. The mediation will be conducted in Bengaluru, in the English language, by a sole mediator agreed between the parties.
• Step 3 — Courts: if the dispute is not resolved through mediation within thirty (30) days of being referred, the courts at Bengaluru, Karnataka, India will have exclusive jurisdiction to determine the dispute, subject to (e) below.
• Consumer rights preserved: nothing in this clause prevents you, in your capacity as a “consumer” under the Consumer Protection Act, 2019, from approaching the appropriate consumer commission, or limits any other right of recourse available to you under that Act.
• Injunctive relief: notwithstanding the above, either party may at any time seek urgent injunctive or equitable relief from any competent court in Bengaluru, India, including for breach of the Confidentiality of Study Materials clause.

In compliance with Section 8(10) of the DPDP Act, Rule 3 of the Digital Personal Data Protection Rules, 2025 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address complaints and concerns from Participants.

Name

Dharmesh Ba

Designation

Grievance Officer, Canvass Recruit (1990 Research Labs / Inaiya Vanigam Private Limited)

Email

panel@1990labs.com

Postal address

#74,15th Cross, JP Nagar, III Phase, Bangalore 560078 Karnataka India

The Grievance Officer will acknowledge complaints within twenty-four (24) hours of receipt and will resolve them within fifteen (15) days, in accordance with applicable law. Complaints relating to your Personal Data, your DPDP rights, content removal, or any breach of these Terms should be sent to the Grievance Officer.